Charles Schwab Managing Director, Change Leadership - Office of the CTO in Austin, Texas


Austin - TX, AUS1, 2309 Gracy Farms Lane, 78758

Lara Lynn Nolen


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

At Schwab, the Office of the CTO (OCTO) is responsible for defining, publishing and managing the way that Schwab delivers and run solutions for Schwab’s clients. The organization works with the thousands of technologists and the business to ensure that Schwab produces scalable, secure, high-quality product and operations. The Office of the CTO is organized into departments that are responsible for Enterprise Architecture, Application and Platform Architecture, Infrastructure Architecture, the Delivery Experience, and Technology Strategy.

Reporting to the VP of Delivery Experience, the Managing Director of Change Leadership is responsible for leading pilot programs, training and change management for enterprise tools and practice improvements. This leader is responsible for running and coordinating pilots across the entire technology organization, collecting feedback and integrating improvements into proposed practice and tooling changes. This leader is also responsible for developing training materials, driving communication, education and adoption of these practice changes into Schwab’s ecosystem.

This position is expected to start as an individual leader that works with matrixed teams to succeed.

What you’ll do:

  • Act as the program leader for proposed practice, process and tooling changes that impact the entire enterprise.

  • Work with multiple technology teams engaged in various pilots, providing executive leadership and consistent guidance and accepting feedback.

  • Revise proposed enterprise changes in accordance with pilot feedback

  • Develop training materials and enterprise rollout plans

  • Drive and track enterprise adoption

  • Partner with other members and leaders in the Delivery Experience (DX) team to innovate and develop improvements to Schwab’s delivery experience

  • Partner with the Agile Transformation leader (a peer in the same DX team) to thoughtfully integrate successful experiments into the enterprise practice.

  • Partner with the Digital Transformation team (leaders in the business and in Technology) to lead and manage agile experiments.

  • Partner with leaders throughout Schwab Technology Services to lead positive change

  • Partner with Program Management Services and internal communications to coordinate change management and communication

What you have:

  • Minimum 10 years technology and/or business operations experience

  • Strong/proven experience in driving enterprise change

  • Strong rigor in program management

  • Execution and leadership experience in multiple agile practices, including XP, lean, scrum, and kanban

  • Proven track record of inspiring and leading technologists

  • Hands on experience in best-in-class, contemporary, iterative development practices, inclusive of CI/CD, DevOps and cloud deployments

  • Experience and passion in creating great developer/technologist experiences

  • Senior management presence and emotional maturity with potential to grow

  • Excellent communication and presentation skills, with proven track record of ability to communicate to multiple audiences

  • Ability to collaborate effectively across all levels of the organization to remove barriers to the adoption of development tooling

  • Experience managing large and complex technology vendor relationships

  • Open to industry, but required experience in large-scale, services-oriented, global business operating under compliance and regulatory requirements

  • Bachelor’s degree, or higher, in Engineering preferred

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Change Management/Release Management-6+ yrs

Position Located In: TX - Austin

Education: BA/BS

Job Type: Full Time

Category:Information Technology

Activation Date: Friday, June 1, 2018

Expiration Date: Saturday, July 7, 2018

Apply Here