Charles Schwab Sr. Manager, Systems Programmer in Fort Worth, Texas


Fort Worth - TX, TX13601F, 13601 North Freeway, 76177

Gena Elise Goolsby


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The Senior Manager of Cashiering (CMT)/Fundamental Data Management (FDM) reports into the Managing Director of CMT/FDM. The Team is looking for a highly engaged manager to build and lead a Production Support team focused on high availability, maintainability, quality and technical currency of the CMT/FDM platforms, including all cashiering applications (ACH, Wires, Journals, Checks, etc) as well as the associated Bank (Sweep, OMS) and FDM products. The Manager will drive change within the CMT organization to build a world class Service Availability and Engineering organization, taking a visible leadership role for migrating currently decentralized and inconsistent production support to a consolidated and consistent operating model, including standard processes, KPIs and practices for service availability, automation and engineering.

What you’ll do:

  • Participate with other leaders to translate strategic plans and goals into tactical plans and objectives for setting priorities; be the decision maker for administrative or operational matters and ensure objectives are effectively achieved; provide input to strategy setting

  • Provide overall management support, decisioning and support for production issues, outages and service restoral

  • Build and realize the strategy and lead internal business management functions for the organization, as well as guide the future growth and development of the organization

  • Provide input to policy development impacting company-wide issues. Including policy development to manage risk and exposure for the company

  • Work on complex issues where analysis of situations or data requires an in-depth knowledge of the company and evaluation of intangibles; participate in corporate development of methods, techniques and evaluation criteria for projects, programs and people; ensure budgets and schedules meet corporate requirements; exercise judgment in determining the methods, techniques and approaches for obtaining results

  • Lead highly experienced technologists, creating successful plans to deliver solutions to the business

  • Contribute to the overall architectural strategy of the Schwab Technology Services (STS) organization

  • Direct the strategic and tactical business management goals for the team, building client driven technology teams improving the software quality, platform and technology service provided to the functional businesses

  • Build processes and policies that meet or exceed federal guidelines and requirements for financial institutions all while developing frameworks for operational effectiveness that ensure the technology portfolio and governance aligns to the firms’ strategic business goals and objectives

  • Exercise managerial rigor over talent and resources; employee development, talent acquisition, staffing and succession plans. Develop a high performance team culture and capabilities by managing talent closely, developing next generation leaders and addressing performance concerns proactively

  • Lead continuous improvement efforts within area regularly to improve process and other efficiencies, resulting in tangible cost improvement for project deliveries and support activities

What you have:

  • Bachelor's degree in Computer Science or related discipline or equivalent work experience

  • 5+ years’ experience running medium to large/complex projects or teams with multiple interactions and dependencies

  • 5-7 years of management experience (development or operations)

  • Demonstrated ability to define and communicate strategy and vision and influence across the Organization is essential

  • Ability to identify, attract, recruit and hire talent, and to build high performing teams

  • Ability to coach, mentor, and provide direct, timely performance feedback; experience setting direction, tracking progress, and ensuring accountability

  • Strong interpersonal, analytical, problem solving and organizational skills

  • Ability to work as a contributing member in a high-paced and focused team. Good verbal and written communication skills

  • Ability to thrive in a flexible and fast-paced environment, including the ability to think big in a rapidly evolving technology space

  • Ability to successfully handle ambiguity

  • Experience in planning, implementation and support of business application components, including change and release management

  • Ability to work hands on with team members to inspire and motivate all levels of staff towards both tactical and strategic delivery goals

  • Ability to drive change with external counterparties and vendors, managing and enhancing relationships and services provided

  • Ability to facilitate duologue and retrospectives with a diverse group of stakeholders and to review feedback to drive continuous improvement in tools, practices and processes within the emerging enterprise SAVE standards at Schwab

  • Proven track record successfully supporting production support efforts using a DevOps methodology

  • Progressive experience supporting highly available, mission critical environments

  • Ability to paint a holistic picture of environment health to technology and business partners leveraging proven strong communication skills, both written and verbal as well as strong presentation skills

  • Strong innovation, creativity, and problem-solving skills, including experience facilitating incident management and system recovery efforts


  • 3+ years of professional experience building and supporting distributed scalable enterprise-class applications using web technologies; experience should include supporting and developing applications for .Net or Java, HTML5, JavaScript, as well experience with REST services and database programming

  • Significant experience managing/supporting production application tiers; this includes the ability to quickly assess, decision and deliver restoral services for production and customer impacting events

  • A strong understanding of availability requirements, best practices and services supporting a production environment; how to maintain/improve responsiveness, tooling and communication for an active production environment

  • Experience with unit testing, test automation and history of successful interaction and leadership influence on QA and quality practices within an organization

  • Agile Methodology knowledge and/or Scrum training or certification, with experience involved within an Agile delivery environment

  • Strong technology affinity and experience, as well as attention to detail and the ability to design, execute and maintain strategic goals and metrics

  • Experience developing strategic roadmaps and communication strategies for teams

  • Experience working with dashboard/environment health display tooling

  • Experience transitioning platforms to cloud-ready

  • Mainframe development/team management is a plus

What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: None

Relevant Work Experience: IT-Distributed and Web Development-6+ yrs, IT-Management/Technical Project Mgmt-6+ yrs, IT-Other Specialty Engineering-6+ yrs

Position Located In: TX - Ft Worth

Education: BA/BS

Job Type: Full Time

Category:Information Technology

Activation Date: Monday, June 4, 2018

Expiration Date: Saturday, September 1, 2018

Apply Here