Charles Schwab Operations Sr. Specialist - Alternative Investments in Lone Tree, Colorado
Lone Tree - CO, DENR2, 9800 Schwab Way, 80124
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Alternative Investment Services provides support to retail clients and internal business partners for transactions and questions involving non-publicly traded securities.
What you’ll do:
As an Alternative Investment Service Senior Specialist, you will pursue our mission and values. You will be expected to:
Develop and expand relationships with high net worth Investor Services clients by providing a full spectrum of services involving alternative investments through the phone and email channels.
Educate and support clients and internal business partners on all questions and transactions surrounding alternative investments. Engage with alternative investment issuers as needed.
Engage with upset clients, acknowledge their concerns and ensure steps are taken to address those concerns.
Deliver outstanding service to our clients in order to build and maintain client loyalty.
Test independently and support implementation of new enhancements, products or systems, and may identify and resolve problems with existing systems.
Develop training materials for team members and business partners on team functions.
Meet expected service level agreements with respect to incoming calls and additional team processing responsibilities. Initiate changes to workflow as needed.
Provide guidance related to complex problems, including research to address situations involving alternative investments and respond to clients and internal business partners as appropriate.
Create and leverage partnerships with various Schwab teams, including Alternative Investment Custody Service and Advisor Services support teams.
Assist manager in enhancing process efficiencies.
Coordinate the completion of work by the team by tracking deadlines and responsibilities.
Master all team functions, including a comprehensive understanding of related processes
Possess an expert understanding of alternative investments and the industry
Initiate discussion during individual and group meetings.
What you have:
Bachelor's degree or equivalent experience in financial services
4+ years industry experiences in the securities, brokerage or financial services industry with alternative investment experience or knowledge preferred
Proficient in the use of Microsoft Office applications
Excellent organization and time management skills
Highly effective in a fast-paced and dynamic environment requiring multi-tasking and attention to details
Excellent verbal and written communication skills
Exceptional risk management, research, decision making and problem resolution skills
Expert conflict resolution skills
Comprehensive understanding of IRS rules surrounding retirement accounts
Self-directed, driven individual who seeks to proactively learn, research and support the team and our clients.
Demonstrated ability to build and sustain strong business relationships
Series 7/63 FINRA license preferred
You demonstrate these behaviors:
Customer Orientation - Demonstrated concern for satisfying one’s external and/or internal customers.
Persuasive Communication - The ability to plan and deliver oral and written communications that are impactful and persuasive with their intended audiences.
Thoroughness - Ensuring that one’s own and other’s work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled.
Building Collaborative Relationships - The ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
Adaptability - The ability to keep functioning effectively when under pressure and maintain self - control.
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: Financial Services-6+ yrs, Brokerage Operations-2-5 yrs, Financial Services-2-5 yrs, Brokerage Operations-6+ yrs
Position Located In: CO - Lone Tree
Job Type: Full Time
Category:Brokerage Operations & Trading
Activation Date: Thursday, June 14, 2018
Expiration Date: Saturday, July 21, 2018