Charles Schwab Specialist, Operational Services Account Solutions in Orlando, Florida
Orlando - FL, ORL2, 1958 Summit Park Dr, 32810
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Operational Services Account Solutions (OSAS) is the primary operations arm for Advisor Services and Investor Services New Accounts. OSAS provides service to our retail clients and financial advisors to fulfill our purpose of helping everyone become financial fit. We inspire client loyalty by providing guidance and solutions to fulfill client needs and have a focus on employee development and collaboration.
What you’ll do:
As a member of our OSAS team, you will focus on New Accounts and Account Maintenance. You will be responsible for processing applications well as reviewing client correspondence. Below outlines a summary of additional responsibilities for this Specialist role.
Review and process Schwab account applications, while interpreting and applying business judgement and balancing risk to the firm.
Engage in a dialogue to identify ways to reduce client effort and improve the overall client experience while actively listening to client cues.
Exude positivity and demonstrate the ability to problem solve while assisting Schwab clients in opening their accounts, as well as performing detailed research and follow-up, in a fast paced environment.
Communicate with clients and business partners through various channels, including inbound/outbound phone calls and written communication. Establish clear points of contact for ongoing support and escalations.
Demonstrate flexibility and work collaboratively with team members to deliver high quality service, meet client expectations, and support business partners.
Manage multiple tasks accurately and effectively while maintaining high productivity.
Act as a Subject Matter Expert (SME) and a resource for the team and department.
Schedule: Associates will primarily work between the hours of 8:30am – 6 pm EST Monday through Friday.
Representatives will need to be flexible with hours due to changing business needs.
Compensation: Employees in our OSAS teams are paid a salary commensurate with experience and licensing, and receive additional compensation for overtime hours and shift differentials, along with the ability to earn an annual bonus based on high performance, adherence to quality standards and profitable company growth.
What you have:
Interest in a long-term career in financial services.
Excellent analytical skills and ability to multi-task to perform multiple complex tasks with a superior level of attention to detail.
Intermediate knowledge of investment products and industry regulations Ability to explain these complex subjects in manner clients would understand.
Proficient in the design, implementation, and delivery of training programs for continuing education of processes, regulations, products, and services.
Intermediate to Advanced technical skills with the ability to utilize at least 5 different applications at any one time, including Windows, internet researching, database systems, and email.
Ability to work in a structured environment during specified hours as pre-determined by business need.
Excellent communication skills both verbal and written.
Basic math skills including addition, subtraction, multiplication and division.
Collaborative and relational work style with proven success in a team environment.
Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
Strong Financial Industry knowledge, brokerage and trading operations highly preferred
FINRA Series 7 license required
FINRA Serires 63 license highly preferred
In addition to the minimum qualifications, ideal candidates will also have the followed preferred qualifications:
3+ years of college study in finance, economics, business administration, or related area; degree is preferred.
2+ year of work experience, preferably in financial services, operations, or client support is desired.
Prior experience working in a dual monitor environment and the ability to utilize over 7 open programs at one time is a plus.
Desire to obtain Series 9 & 10 Industry Licenses.
You will demonstrate these behaviors:
Initiative (Delivers Results)- Identifying what needs to be done and doing it before being asked to or required by the situation.
Results Orientation (Disciplined and Delivers Results) - Focusing on the desired end result of one’s own or one’s units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Flexibility (Emotionally Mature) - Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things.
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: FINRA Series 7
Relevant Work Experience: Brokerage Operations-2-5 yrs
Position Located In: FL - Orlando
Job Type: Full Time
Category:Brokerage Operations & Trading
Activation Date: Thursday, May 31, 2018
Expiration Date: Sunday, July 1, 2018