Charles Schwab Financial Service Professional-Client Chat in Phoenix, Arizona
Phoenix - AZ, PHXPEAK, 2423 E Lincoln Dr, 85016-1215
We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck at http://www.aboutschwab.com/about/leadership/charles_schwab over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
eServices is a specialty segment of Client Service & Support. We work closely with support departments, phone teams, and business partners throughout the company to turn each client into a Schwab promoter. As a Professional in our Client Service & Support (CS&S) eServices organization, you will service our diverse clients’ brokerage needs via secure eServices in order to build and maintain client loyalty. Our financial service professionals inspire client loyalty by being the “voice of Schwab” for our clients. You will engage in personalized interactions that enhance each client's relationship with Schwab by addressing their need(s) first and then asking questions to learn what other products, services, or guidance may be appropriate for them based on their financial goals. Our team members receive extensive training and internal support that allows them to be successful in service delivery, conducting thorough needs-based conversations that build long-term relationships with our clients.
What you’ll do:
eServices works closely with our departments to provide solutions and education to prospects and clients who favor chat and email as their preferred communication channels with Schwab. You will be able to fully leverage your current Schwab expertise and utilize your written and verbal communication skills to service clients and attract new business to Schwab.
Within eServices , you’ll have the opportunity to expand the company’s relationships with clients by providing a full spectrum of services through the chat and email channels. You will handle multiple clients’ chat conversations simultaneously and actively manage chat dialogues for efficiency and effectiveness. Work collaboratively with other representatives and managers in cross team initiatives to improve the organization and the eServices business model. You will gain exposure to a broader array of service issues and further develop your career at Schwab!
What you have:
Active FINRA Series 7 & 63 licenses are required
Bachelor's degree or equivalent work experience
Customer service experience in the financial industry preferred
Client-facing chat and email experienced preferred
Well-developed and effective writing skills
Ability to engage clients and prospects via concurrent chats as well as email and phone
Effective research and problem solving skills to fulfill client and prospect requests timely
Excellent customer service and communication skills to service clients and prospects via Chat, Email, and phone
Excellent typing skills and proficiency in serving multiple clients concurrently
Strong emotional intelligence skills to better understand the client’s needs and motivations; able to empathize with others' needs and respond sensitively; able to use good judgment when responding, and take action in order to successfully meet the client’s objectives
What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life
Learn more about Life@Schwab at http://www.aboutschwab.com/careers/lifeatschwab/" .
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.
Work Schedule:Any Shift
Languages:English - spoken
Current Licenses / Certifications:FINRA Series 63, FINRA Series 7
Relevant Work Experience:Brokerage Operations-2-5 yrs
Position Located In:AZ - Phoenix
Job Type:Full Time
Category:Brokerage Operations & Trading
Activation Date: Friday, June 29, 2018
Expiration Date: Wednesday, August 1, 2018