Charles Schwab Team Lead - Move Money Solutions Hotlines in Phoenix, Arizona


Phoenix - AZ, PHXPEAK, 2423 E Lincoln Dr, 85016-1215

James D Hapgood


We believe that , when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck at over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

Charles Schwab’s Move Money Solutions - Hotlines is responsible for risk prevention, status confirmation, and education of policies and procedures related to money movement. Our mission is to execute as an elite team of experts, committed to the highest level of satisfaction, by owning every client interaction through clients’ eyes. We provide one call resolution, and protect the clients’ interests from fraud while mitigating risk to the firm. Our support hotline is centralized to assist various departments’ client requests for incoming and outgoing movement of funds. Our collaborative team members carry out our mission to provide the one on one service that Schwab is known for. It is this level of service that differentiates us from our competitors!

What you’ll do:

Team Leads are accountable for facilitating the team’s ability to deliver business results and creating a work environment that promotes employee engagement. This includes helping to provide the information, resources, feedback, coaching and recognition that help employees improve their performance. Team Leads are responsible for assisting in developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact the team, and stakeholders. You will ensure “best in class” service for our branch partners, internal and external clients by:

  • Effectively managing, and coaching others, evaluating risk when reviewing client accounts requesting fund disbursements including but not limited to check requests, check deposits, domestic and international incoming and outgoing wires.

  • Performing work that is detailed and communicated in a clear, effective manner.

  • Actively listen, assess specialists’ and clients’ needs, research information, and provide “outside of the box” solutions.

  • Problem solving and conducting research/special requests through the use of email, telephone and our internal inquiry system.

  • Receiving and effectively resolving escalations to the clients’ satisfaction and take action quickly in a high-risk environment to mitigate risk to the firm.

  • Proactively educate specialists, clients and internal partners on our products and services.

  • Drive business initiatives and results by developing strong partnerships.

What you have:

  • 3+ years’ experience in brokerage/financial industry, with emphasis on customer service required.

  • Bachelor’s degree in finance, economic, or business administration or equivalent work experience.

  • Passion for service and the desire to help and develop people.

  • Strong interpersonal, verbal, and written communication skills.

  • Ability to listen and to explain complex subjects in simpler terms

  • Demonstrated ability to work in an environment with minimum supervision

  • Demonstrated leadership and ability to be a role model and mentor to your peers.

  • Intermediate to advance level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry.

  • Intermediate to advance technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.

  • Excellent operational and follow-up skills with the ability to manage complex work are self- directed, and quickly develop a full understanding of our business.

  • Advanced level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry is needed.

  • Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.

  • Series 7, 63, 9, & 10 or Condition of Employment required

You demonstrate these behaviors:

  • Influencing Others: Seeks out and builds relationships with others who can provide information, intelligence, career support, potential business, and other forms of help. Knows when to escalate critical issues to own or other management, if own efforts to enlist support have not succeeded.

  • Managing Change: Takes the lead or supports setting new business directions, partnerships, policies or procedures. Helps others to develop a clear understanding of what they will need to do differently, as a result of changes in the organization .

  • Motivational Support: Acknowledges people for their contributions. Takes pride in the group and tells people to recognize their accomplishments. Tries to make peoples work rewarding. Voices commitment to a process.

  • Developing Others: Ability to coach and develop others bysharing information, advice, and suggestions to help others to be more successful.

  • Managing Performance: Takes responsibility for their own performance and assists Management with their team members’ performance by setting clear goals and expectations, tracking progress, creating feedback loops, and addressing developmental opportunities promptly. Proactively seeks feedback, develops action plans, supports team members in their efforts to achieve goals, and takes significant action to develop their skills and the skills of their team members.

  • Fostering Diversity: Creates an environment of engagement consistent with Schwab’s Values where everyone feels appreciated regardless of personalities, culture, backgrounds, and styles; including them in decision-making and problem solving where appropriate.

  • Building Collaborative Relationships: Develops, maintains, and strengthens partnerships with others both inside and out of the organization by expressing gratitude and appreciation for assistance and provides assistance, information and support to others. Takes time to get to know co-workers, to build rapport and establish a common bond.

    What you’ll get:

  • Comprehensive Compensation and Benefits package

  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts

  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program

  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions

  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships

  • Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab at" .

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications

Relocation Offered?: No

Work Schedule: Days

Languages: English - spoken

Current Licenses / Certifications: FINRA Series 63, FINRA Series 10, FINRA Series 7, FINRA Series 9

Relevant Work Experience: Financial Services-6+ yrs, Brokerage Operations-2-5 yrs, Financial Services-2-5 yrs, Brokerage Operations-6+ yrs

Position Located In: AZ - Phoenix

Education: BA/BS

Job Type: Full Time

Category:Brokerage Operations & Trading

Activation Date: Thursday, June 7, 2018

Expiration Date: Wednesday, August 1, 2018

Apply Here