Charles Schwab Relationship Specialist, Advisor Custody & Trading in Westlake, Texas
Westlake - TX, TX2050R, 2050 Roanoke Road, 76262-9616
Melanie Sanchez Martinez
Looking for a career with purpose, aligned values, and work/life balance? Advisor Custody & Trading (ACT) is the industry leader in providing custodial, trading, technology and practice management to independent advisory firms. The ACT service teams add value to IA firms across the country by providing exceptional customer service and operational support.
What is an Investment Advisor (IA)? An advisor or firm engaged in the investment advisory business and registered either with the Securities and Exchange Commission (SEC) or state securities authorities.
What you’ll do:
Our Associate Relationship Specialists build trust and inspire confidence through exceptional service, one connection at a time. In ACT, you’re joining a team of client relationship professionals with a passion for finance in a fast-paced, inbound service center environment. Additionally, you will:
Complete a 16-week training and licensing course that will prepare you for success in Advisor Services
Practice active listening, open ended dialogue, and rapport building to gain a thorough understanding of Advisors’ needs and create long lasting relationships
Assist with client issues related to investments, tax reporting, transfers, and other account information
Collaborate with internal partners to ensure timely and accurate delivery of information
What our Advisor clients say: “Schwab is constantly surveying, constantly talking with firms like ours to understand where we see the future of our business, so they can help lead us there. This is unusual. A custodian, generally speaking, will follow. Schwab leads.” —Ralph D. Sinsheimer, The Solaris Group, New York, New York
What you have:
Successful completion of our Client Focus Assessment which measures potential talent and role fit
Excellent operational and organizational skills with the ability to manage complex work, be self-directed, and quickly develop a full understanding of our business
Strong interpersonal, verbal, and written communication
Team orientation, enthusiasm, professionalism and strong work ethic with high level of integrity and ethics
Minimum 2 years requisite experience, with emphasis on customer service preferred (internships and collegiate activities will be considered)
Bachelor’s degree or equivalent work experience
Active and valid FINRA Series 7 & 63/66 licenses
You will have a condition of employment for pas sing the Series 7 & 63 within 12 0 days of starting the licensing phase of training
“Schwab is a collaborative, teamwork environment that I truly treasure. When we start with teamwork, anything is possible.” – Elizabeth Chu, Relationship Specialist, Advisor Custody & Trading
Where you'll be:
This role is a Monday through Friday position located in the Schwab office at 2050 Roanoake Rd Westlake, TX 76262.
What you’ll get:
Comprehensive Compensation and Benefits package.
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts.
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program.
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions.
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships.
Not just a job, but a career, with an opportunity to do the best work of your life.
Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab’s hiring decisions. All other submissions should be performed online.
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: FINRA Series 7
Relevant Work Experience: Trading-6+ yrs, Trading-2-5 yrs, Customer Service-less than 2 yrs, Brokerage Operations-2-5 yrs, Brokerage Operations-less than 2yrs, Brokerage Operations-6+ yrs, Financial Services-6+ yrs, Trading-less than 2 yrs, Customer Service-6+ yrs, Customer Service-2-5 yrs, Accounting and Finance-2-5 yrs, Financial Services-less than 2 yrs, Accounting and Finance-6+ yrs, Financial Services-2-5 yrs, Accounting and Finance-less than 2 yrs
Position Located In: TX - Westlake
Job Type: Full Time
Category:Customer Service/Client Service
Activation Date: Thursday, May 31, 2018
Expiration Date: Tuesday, January 1, 2019